We get asked this question a lot. Sometimes it’s paraphrased under the guise of a process or operational question. In the end it’s about people.
Of course there is a lot of thoughtful process and attention to detail but the biggest determinate of success is the the chemistry between the client’s team and our team. Almost everything we do is about making that connection. Finding empathy with our clients, and their customers, gives us the advantage of always being on the same page with them. Here’s a short video that does a better job of explaining how that happens every day.