In this, the most important episode of The Dirt ever, Mark, Steve and I talk about a term we frankly invented for this show: User Offboarding. We discuss how to let go of your users whether it be through an acquisition, sunsetting a service, or users themselves walking away. We go through the different reasons a service might end and how to do so in a responsible manner. We also talk about what to do with someone’s data once they leave your service. Once again… the most important episode we’ve ever done… listen in.