Consistent results and on-time delivery are never a coincidence.

During the Engage phase, we'll ask a lot of questions, do a lot of listening and ultimately learn about your business. We need to understand your hopes, fears, and vision for your product so we can co-create the best outcomes for you. As a team we'll collaborate on scope, project cadence, and any deliverables you'll need for success.

• Common Activities & Deliverables in this Phase *

  Identifying the project team

  Scoping your project

  Executing the contract

  * Depending on the project we might do all or only some of these things. This list is not an indication of what's best for your unique project.

The Explore phase emphasizes collecting as much background information as possible by reviewing any relevant accounts, demos, and customer research. We'll fill in the gaps by conducting more research on your markets, users, and competitors.

• Common Activities & Deliverables in this Phase *

  Initial product roadmapping

  Design sprints

  Success definition

  Industry and competitive analyses

  * Depending on the project we might do all or only some of these things. This list is not an indication of what's best for your unique project.

Drawing on what we've learned in the Explore phase, we'll identify opportunities that will make the most impact on your business. This is where we'll discuss content you have or may need, technical requirements, and brand guidelines to consider during user experience and visual design activities to bring your project to life.

• Common Activities & Deliverables in this Phase *

  Content strategy

  Interaction model

  Design system assets and documentation

  * Depending on the project we might do all or only some of these things. This list is not an indication of what's best for your unique project.

Using the knowledge we gathered in the Define phase, we'll start challenging hypotheses, creating solutions, and testing them with your target users.

• Common Activities & Deliverables in this Phase *

  Wireframing

  Prototyping

  User Testing strategy

  * Depending on the project we might do all or only some of these things. This list is not an indication of what's best for your unique project.

We take solutions from the Solve phase and continue to incorporate feedback from your team and user testing. We'll collaborate to make final decisions on UI elements, fine-tune UX, and perform QA to ensure the final outputs achieve your needs and your users' needs.

• Common Activities & Deliverables in this Phase *

  Visual design

  Final coded deliverable(s)

  Quality Assurance (QA)

  * Depending on the project we might do all or only some of these things. This list is not an indication of what's best for your unique project.

We'll tie up any loose ends and hand over deliverables during the Deliver phase. You'll give us the final sign off that you have everything you need after deliverable reviews. We understand our clients work with a number of code frameworks with different nuances. We'll make sure to include instructions on how to implement HTML, CSS, and JS into your existing framework.

• Common Activities & Deliverables in this Phase *

  Documentation

  Maps (empathy, experience, journey, and content maps)

  Development deliverables

  * Depending on the project we might do all or only some of these things. This list is not an indication of what's best for your unique project.

Implementation can be a hectic time. We understand you need all hands on deck to get your product or website live. We'll be here to help you in any way we can from implementation and beyond. From ongoing QA to checking progress on achieving your KPIs, we want to see you succeed. We'll be in touch from time to time to get feedback about working with us and how we can help with your next product challenge.

• Common Activities & Deliverables in this Phase *

  Implementation support

  Engagement assessments

  Quarterly check-in meetings

  * Depending on the project we might do all or only some of these things. This list is not an indication of what's best for your unique project.