My recent posts have focused on the digital project management tools we use here at Fresh (both internally and externally). This post takes a look at Know Your Company, a digital tool with a core purpose of increasing employee engagement (technically an Ops/HR goal), but with an ancillary outcome of helping project managers understand our teams better.
What it is:
Know Your Company is a software platform that allows HR managers to ask questions and gather insights from employees in a simple, straightforward way. A couple times a week, Fresh employees get an email from KYC with a question. Clicking the link brings you to a page where you can quickly answer and submit. Frequency and question type are customizable per organization, but at Fresh we ask serious, company-related questions on Wednesdays, and fun, social questions on Fridays. A few days later, everyone gets an email with a summary of the team’s responses.
Internal or external communication?
Why we use it:
The primary use, as I mentioned above, is boosting employee engagement – learning more about each other from both a company/career goals perspective and from the personal side.
Emily, who handles Ops and HR here at Fresh appreciates KYC for its “encouragement of open, honest, blatant communication – about both the hard stuff (What should our CEO stop doing?) and the lighter stuff (Cake or pie? Discuss.)” She also loves the Icebreaker feature which shares fun facts about a new team member before they start with us so we can get to know them before their first day. “Every company needs a forum where the team’s voices can be heard, this feedback is critical to continually improving our company, and KYC is a great platform to get it done.”
From a PM vantage point, it’s great to be able to get insights into my project teams on critical workflow and capacity issues in an open forum. Because team members are typically on multiple projects (with different PM’s), it’s helpful to get a more holistic picture of how they’re feeling about their workload and high-level company tenets. More than that, though, it’s great being able to hear personal anecdotes and really see the personalities of the Fresh team shine through.
In that light (and in the spirit of the holidays!), I’d like to share some of my favorite responses to the more social KYC question I posted above: How old were you when you realized Santa wasn’t real?:
Happy Holidays from Fresh Tilled Soil!