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Design Sprint Shorts: episode 11 – Service Blueprinting


In our last few Design Sprint Shorts, you’ve identified your key personas and mapped their full experience and pain points along the way. Now, it’s time to map out all of the actions your customers don’t see. During this episode of Design Sprint Shorts, you’ll learn how to create a service blueprint that will show a holistic view of all the moving parts of your organization, connected back to your customers’ experiences. This is a must-do activity for all service organizations. Learn how to construct your service blueprint by watching the video below.

Watch this week’s Design Sprint Short:

Send us an email if you have any questions about our Design Sprint process or want to discuss whether your challenge would benefit from one.

See all the videos in the series

Author Jill Starett

Jill’s attention to detail, inquisitive nature, and impressive tabletop strategy skills bring an incredible force to every project. With experience at organizations large and small, cultivating digital, mobile and early stage product innovation, Jill relishes the opportunity to go after big ideas and work through complexity to discover the highest impact solution every time.

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