What is the difference and when should I use them? Experience mapping has become a very popular approach to visualizing and aligning an organization around the experiences they are creating for their customers. A simple Google search will reveal several types of maps,…
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Better, Faster User Research Using AI and Machine Learning
Who should talk to users? The answer is EVERYONE should talk to users. That means designers, product managers, sales, marketing, and yes, engineers. Without user research, how will you know you are building products that people will want? But on small, cross-functional…
How Clients Describe Their Product Problems
In their own words, clients tell us what they really want Disclaimer: For those of you who follow me here and have read my books, you’ll know I prefer to write from the perspective of a curious observer to the product space. Writing…
What We Learned From UX Fest
UX Fest is scarcely more than two weeks in the rear view, but the memories of what we learned and what we all shared are still fresh and top of mind. For one day and through thirteen speakers, we were inspired to…
The UX House Call
Why more UX and design agencies need to get out of their fancy studios so they can deliver real value to their clients. The Problem With Diagnosis Consider the following scenario: A woman walks into her doctor’s office and sits down. The…
Ten Things That Make UX Fest Awesome
Why not “The Top 10 Reasons to Attend UX Fest”? Because I already wrote the top 3 reasons to attend, and I stand by that. But I needed to tell you more, so this was my excuse. Here are ten things that…