Ask any product manager how they got into the role, and they are likely to share some story about how it “happened by accident” or “they had some other job and they fell into product management.” Some even say “I didn’t know what…
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How Clients Describe Their Product Problems
In their own words, clients tell us what they really want Disclaimer: For those of you who follow me here and have read my books, you’ll know I prefer to write from the perspective of a curious observer to the product space. Writing…
What We Learned From UX Fest
UX Fest is scarcely more than two weeks in the rear view, but the memories of what we learned and what we all shared are still fresh and top of mind. For one day and through thirteen speakers, we were inspired to…
The UX House Call
Why more UX and design agencies need to get out of their fancy studios so they can deliver real value to their clients. The Problem With Diagnosis Consider the following scenario: A woman walks into her doctor’s office and sits down. The…
Ten Things That Make UX Fest Awesome
Why not “The Top 10 Reasons to Attend UX Fest”? Because I already wrote the top 3 reasons to attend, and I stand by that. But I needed to tell you more, so this was my excuse. Here are ten things that…
How An Olympic Medalist Comes Back From Being Told He Was Done – Twice
Surviving by the narrowest of margins has been a big part of Paul Wylie’s life and has ultimately led to his greatest successes. He had never placed higher than 9th in three previous trips to the world championships, and people had…