Recently, I purchased the Book "E-Myth Mastery: The Seven Essential Disciplines for Building a World Class Company. Unfortunately, I didn’t notice that the book was only broken into 3 parts each just over 2 hours long. Every other audio book I have purchased in the past breaks the story down into small chapters. This makes it much easier to listen to the story in multiple sittings. It surprised me that ITunes would still have a story only broken down into 3 parts, with each section having a long running time.
After realizing my mistake I was worried that I would not be able to get a refund for the story. Especially after discussing it with my co-workers who made the comment "Good Luck." I would rather load the story into ITunes manually than try and find what part I was listening to after continuing with the story after an extended absence.
Luckily for me, Irene from ITunes replied quickly after I sent my e-mail noting my frustration and asking what could be done. After checking with her supervisors she let me know that I would receive a full refund from ITunes.
Thank you Apple!! You didn’t make a little problem a big problem. Another satisfied customer and a job well done.