We’ve started 2008 with some of the nicest clients a design company could ever wish for. No, this is not some sycophantic effort to stoke their egos. Like any company that provides a service we have had our share of bad clients. The Client of the Month is our way of acknowledging that in the sometimes difficult process of building and marketing a website there are some people who make it a lot easier to get the job done. Matt Jennision is one of those people. Matt honed his marketing and customer service skills in the commercial airline business, most recently as a captain on the Boeing 737, for Southwest Airlines.
In addition to his flying/managing duties, Matt was a senior contract negotiator for the Southwest Airlines Pilots Association, negotiating the 1997 and 2002 agreements. After looking at his own carbon footprint from 14,000 hours of flying, he decided to apply his management and marketing skills to the renewable energy sector, in an effort to change energy generation and consumption patterns in this country. Matt holds a BA in Political Science from Skidmore, and an MBA in Technology Innovation from MIT.
"I just wanted to take a minute and acknowledge the great work your team has been doing on the Patient Online product. Our users/customers were ecstatic at the new designs that you created for us. You really knocked it out of the ballpark!"
Most of us were raised with the notion that it's not what you know but who you know that matters. There are enough exceptions to this rule to reconsider its guidance, but there is some truth in the moral. The meteoric rise of social and business networking tools is testimony to the "who versus what" argument. These web tools thrive on the premise that knowing more people is in some way better than knowing fewer people. If the size of your network does actually matter, are there ways to measure that? Does bigger mean more rewarding relationships, or is it just the price of admission into the status-driven social circles of online networking?